Privacy Policy

Introduction

Omega Valves Ltd is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard personal information when you visit our website or contact us.

By using this website, you agree to the practices described in this policy.

Who We Are

Omega Valves Ltd is a specialist supplier of manual and automated industrial valves serving a wide range of sectors, including oil and gas, power generation, HVAC, and general industrial processes.

Company address

Omega Valves Ltd
Unit 3 Concorde Business Centre
Airport Industrial Estate
Main Road
Biggin Hill
Kent
TN16 3YN

Telephone: 01959 571 800
Email: sales@omegavalves.com

If you have any questions about this privacy policy or how your data is handled, please contact us using the details above.

What Information We Collect

We may collect and process the following types of information:

Information You Provide

You may provide personal information when you:

Contact us by phone or email
Submit a contact or enquiry form
Request a quotation
Subscribe to our newsletter
Communicate with us regarding products or services

This information may include:

Name
Company name
Email address
Telephone number
Any other information you choose to provide

Technical Information

When you visit our website, certain information may be collected automatically, such as:

IP address
Browser type and version
Device type
Pages visited and time spent on the website

This information helps us understand how visitors use our website and improve the user experience.

How We Use Your Information

We use personal information for the following purposes:

To respond to enquiries and provide requested information
To supply quotations, products, or services
To manage business relationships with customers and suppliers
To send newsletters or updates if you have subscribed
To improve our website, products, and services
To comply with legal or regulatory obligations

We will only process your personal data when we have a lawful basis to do so.

Marketing Communications

If you subscribe to our newsletter or request information, we may send you updates about company news, technical resources, or relevant product information.

You can unsubscribe from marketing emails at any time by following the instructions in the email or contacting us directly.

Sharing Your Information

We do not sell or rent personal data.

We may share information with trusted third parties when necessary, including:

IT service providers
Website hosting provider
Delivery or logistics partners
Professional advisers

These parties are required to protect your data and use it only for legitimate business purposes.

Data Security

We take appropriate technical and organisational measures to protect your personal information from loss, misuse, or unauthorised access.

However, no online system can be guaranteed to be completely secure, and you provide information at your own risk.

Data Retention

We only keep personal information for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

Cookies

Our website may use cookies or similar technologies to improve functionality and analyse website traffic.

Cookies are small files stored on your device that help us understand how visitors interact with the site. You can control or disable cookies through your browser settings.

For more information, please refer to our Cookie Policy.

Your Data Protection Rights

Under UK data protection law, you have the right to:

Request access to the personal data we hold about you
Request correction of inaccurate information
Request the deletion of your personal data where appropriate
Restrict or object to the processing of your data
Request the transfer of your data to another organisation

To exercise any of these rights, please contact us.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled improperly.

Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of external sites, and we encourage you to review their privacy policies.